Refund policy
REFUNDS & RETURNS POLICY – LITTLE LUX SLEEP LIMITED (NEW ZEALAND)
We take great pride in the quality of our products and your satisfaction is important to us. As per New Zealand law, consumers are entitled to a remedy under the Consumer Guarantees Act 1993 if goods are faulty, not as described, or not fit for purpose.
However, to maintain product hygiene and safety, we do not offer refunds or accept returns if:
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The item has been opened, used, or removed from its original packaging;
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The item is not faulty and you have changed your mind;
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The item was on sale or purchased with a discount code;
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The item falls under our non-returnable product list (see below).
Please choose carefully before placing your order.
30-DAY RETURN POLICY (STRICT CONDITIONS APPLY)
We offer a 30-day return window strictly for items that are unopened, unused, in original packaging, and in resellable condition. You must contact us within 30 days of receiving your order to request a return.
To be eligible:
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The product must not have been used or opened;
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The item must include original tags and proof of purchase;
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The return must be approved by us before you send it.
To initiate a return, please email hello@littlelux.co.nz with your order number and reason for return. Returns sent without prior approval will not be accepted. If approved, return instructions and a return address will be provided. Return shipping costs are the responsibility of the customer unless the item is faulty.
DAMAGED OR FAULTY ITEMS
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at hello@littlelux.co.nz. We will arrange an appropriate remedy, which may include repair, replacement, or refund depending on the issue.
EXCEPTIONS & NON-RETURNABLE ITEMS
We do not accept returns or refunds on:
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Items that have been opened or used;
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Personal care or sleep-related products for hygiene reasons;
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Gift cards;
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Sale or discounted items.
Custom or personalised items may also be non-returnable unless confirmed otherwise in writing by our team.
REFUNDS (IF APPLICABLE)
If your return is approved and received in acceptable condition, we will notify you of the outcome and process the refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund approval and you have not received it, please contact us at hello@littlelux.co.nz.
CONTACT
Little Lux Sleep Limited
hello@littlelux.co.nz