Shipping policy

SHIPPING POLICY – LITTLE LUX SLEEP LIMITED (NEW ZEALAND)

SHIPPING TIMEFRAMES
We aim to dispatch all in-stock orders within 1–2 business days from the date of purchase. Our business days are Monday to Friday, excluding public holidays.

If an item is listed as Pre-Order, the estimated shipping timeframe will be clearly stated on the product page. Orders containing both in-stock and pre-order items may be shipped together or separately at our discretion.

DELIVERY PARTNERS & TRACKING
All orders are shipped via trusted New Zealand courier services such as NZ Post, Aramex or Post Haste, and come with tracking details, which will be provided to you via email once dispatched.

Delivery timeframes vary based on your location:

North Island: 1–3 business days
South Island: 2–4 business days
Rural Addresses: Please allow an extra 1–2 business days

Please note that these are estimates only and delays can occasionally occur due to factors beyond our control.

SHIPPING COSTS
Shipping charges (if any) are calculated at checkout. We may offer free shipping promotions from time to time—these will be clearly displayed on the site when applicable.

INTERNATIONAL SHIPPING
At this stage, Little Lux Sleep Limited ships to New Zealand addresses only. If you are based overseas and interested in our products, please contact us at hello@littlelux.co.nz to discuss options.

ORDER ISSUES OR DELIVERY PROBLEMS
If your package is taking longer than expected, or tracking shows delivered but you haven’t received it, please first check with household members and neighbours. If you’re still unable to locate it, email us at hello@littlelux.co.nz and we’ll investigate.

We are not responsible for delays caused by courier services, incorrect addresses entered at checkout, or weather-related disruptions. However, we’ll always do our best to assist you.

CONTACT
Little Lux Sleep Limited
hello@littlelux.co.nz